Business Communication Explained - Success by LiveChat®

Sell8 min read | Jul 26 | Brenda Savoie

The Ultimate Guide for Using Reddit to Help Your Small Business

Even though it often gets lumped into the same category as all the other social media platforms like Facebook, Twitter, or Instagram, Reddit is rather different. Not just... read more

Sell6 min read | May 19 | Justyna Polaczyk

The Definition of Content Marketing

Content marketing’s PR has its ups and downs. It’s been proclaimed the king of marketing universe on one day, to be questioned as an efficient marketing strategy on the... read more

Support6 min read | May 16 | Elle Morgan

How to Balance Personalized Customer Service and Automation

The word automation has soaked up a soiled reputation lately. While it brings the promise of efficiency and time-savings, there are deeper fears associated with the word... read more

Support6 min read | May 12 | Olga Rogacka

Customer Service Scripts: Guidelines, Not Rules

Recently Jeff Bezos, Amazon CEO, released his annual letter to shareholders. It's a must-read missive, filled with pearls of management philosophy and leadership lessons... read more

Connect6 min read | Mar 28 | Olga Rogacka

Effective Unsubscribe Email Messages to Retain Subscribers

We usually put a lot of time and effort into creating great sales pitches to seduce new customers and sending sophisticated emails full of jokes to keep their attention... read more

Grow9 min read | Mar 17 | Justyna Polaczyk

How to be More Productive (and Less Busy)

The difference between being productive and being busy isn’t obvious at first sight. In both cases, you work up a sweat to get your tasks done, but only one way will lead... read more

Grow6 min read | Feb 24 | Justyna Polaczyk

What is Fish! Philosophy and How It Can Change the Way You See Your Job

A couple of days ago I was buying some groceries in a quite crowded store. There were two cashiers and I was observing them because I was curious about the way they work.... read more

Connect4 min read | Feb 21 | Mary Walton

10 Ways To Improve The Online Customer Experience For Shoppers

There's more competition than ever online as you try to sell your goods. Customers are looking for more than just a utilitarian shopping site, they want an experience.... read more

Grow8 min read | Jan 17 | Olga Rogacka

The Social Media Marketing Strategy You Should Stick To

If you’re an entrepreneur you probably care about social media strategy. And if you do some creative stuff you care even more about creating a following. Social media has... read more

Grow6 min read | Jan 06 | Justyna Polaczyk

5 Tips on How to be a Good Boss and a Great Leader

The worst thing about being a bad boss is that you don’t realize it. You think that your employees like you, enjoy working with and call you a good boss. Then, it... read more

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