Business Communication Explained - Success by LiveChat®

Sell12 min read | Nov 03 | Jacquelyn Dunham

9 Sales Closing Techniques That’ll Make You the Best Salesperson on Your Team

So, you've made it through the initial stages of the sales process. The pitch went well, rapport was built, and there was mutual interest. But now, you’re approaching the... read more

Sell15 min read | Nov 03 | Olga Rogacka

Sales Metrics and KPIs You Should Track

Curious about what makes some sales teams thrive while others struggle? Sales metrics might be the answer. Without a plan for which sales metrics to track, you could be... read more

Sell11 min read | Oct 20 | Olga Rogacka

How to Build a Successful Sales Team

Remember that rush of excitement and hint of trepidation as you embark on a new venture? Well, get ready because we're diving into one of the most thrilling and... read more

Sell8 min read | Oct 20 | Jacquelyn Dunham

Key Strategies for Mastering SaaS Sales

The way software is delivered and consumed has changed drastically. In the old days, you'd sell a software package, and that was it. But in Software as a Service (SaaS),... read more

Sell6 min read | Oct 19 | Olga Rogacka

The Best Sales Tools to Help You Close More Deals

In many organizations, sales teams are often the driving force behind customer engagement and business success. Yet, sales is not just about charm anymore; it's about... read more

Support9 min read | Oct 18 | Paweł Hałabuda

Customer Support vs. Customer Service: Differences & Strategies

A customer support team is a group of professionals responsible for providing assistance and resolving customer issues. They serve as the primary point of contact for... read more

Support22 min read | Oct 05 | Paweł Hałabuda

8 Customer Service Resume Examples to Land Your Next Job

The first step toward securing a job often begins with a single piece of paper: your resume. It's not merely a document. Whether or not you're invited to the next stage... read more

Connect6 min read | Oct 04 | Olga Rogacka

Understanding the Client vs. Customer Dynamic

The terms client and customer often get tossed around casually. However, understanding the difference between the client and customer is vital for any successful business... read more

Sell19 min read | Oct 02 | Jacquelyn Dunham

The Ultimate Guide to Sales Analytics

It's the end of the month, and your VP of sales asked you for a monthly round-up of key sales metrics in your team. Since it's something you've never done before, your... read more

Sell7 min read | Oct 02 | Ron Dod and Olga Rogacka

How to Perfect the Shopping Cart Checkout

Web marketers love to throw around fancy terms like "bounce rates," "click funnels," and "traffic patterns." Sure, they matter, but let's get down to what counts –... read more

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