Business Communication Explained - Success by LiveChat®

Support10 min read | Dec 05 | Jacob Firuta

Customer Service Interview Questions You Should Ask When Hiring Agents

What makes a good agent? Is it their previous experience, their references, the way they carry their conversations or certain customer service skills? What customer... read more

Connect14 min read | Dec 04 | Paweł Hałabuda

Navigating the Importance of Customer Relations in Support Teams

How support teams handle customer interactions, from resolving issues promptly to creating a positive and personalized experience, can mean the difference between a loyal... read more

Support21 min read | Dec 02 | Paweł Hałabuda

Social Media Customer Service Definition, Tips, and Tools for 2025

Social media has evolved from mere conversation to a pivotal platform for customer service. With Twitter, Facebook, and Instagram becoming primary avenues for customers... read more

Sell7 min read | Dec 02 | Marie Fincher

A Guide for Increasing Sales Through Ingenious Product Content

Think product descriptions don’t matter? Think again. A clear, detailed product description is one of the most influential factors in a shopper’s decision to buy.... read more

Sell11 min read | Nov 27 | Olga Rogacka

Selling with a Smile: The Ultimate Collection of Sales Memes for 2025

Does hitting sales quotes feel like a distant dream right now? You’re not alone in this struggle; countless sales reps and managers can relate. But when the numbers don't... read more

Sell8 min read | Nov 15 | Paweł Hałabuda

The FTC “Click-to-Cancel” Rule and Its Implications

Chandler Bing has been trying to quit the gym for over 25 years! Could he finally succeed? Well, if he were navigating today’s subscription economy, he might stand a... read more

Support12 min read | Nov 08 | Olga Rogacka and Paweł Hałabuda

The Best Ways to Contact Shopify Customer Service for Quick Support

As one of the most popular ecommerce solutions, Shopify powers millions of online stores, offering a robust set of tools to create, manage, and grow a business. However,... read more

Support12 min read | Nov 07 | Jacob Firuta and Olga Rogacka

10 Types of Customers and How to Handle Them [Best Practices]

When working in customer service, you will be dealing with many different situations and with various types of customers who want to resolve their problems. You have to... read more

Inside LiveChat®4 min read | Oct 26 | Malgorzata Sikora

Generating a Privacy Policy Explained

Writing online documents is always a challenge, and we know that to be true at LiveChat. That’s why we’ve prepared a free online privacy policy generator to assist you... read more

Support15 min read | Oct 22 | Paweł Hałabuda

How to Always Be Ready for the Peak Ecommerce Holiday Season

As the 2024 holiday season approaches, ecommerce businesses face a dynamic shopping landscape marked by evolving consumer expectations and economic pressures. With... read more

success by LiveChat®

Recent articles